Privacy Policy
Last Updated: October 6, 2026
Earthworks Tree Services, Inc. (“we,” “us,” or “our”) respects your privacy. This policy explains what information we collect through earthworkswnc.com, by phone, and by text. It also explains how we use that information and the choices you have.
1. Information We Collect
Information you give us. When you request a quote, schedule service, call, text, or contact us, we may collect your name, phone number, email address, service address, and details about your project. If you apply for a job, we collect the information in your application.
Information collected automatically. When you visit our website, we and our service providers use cookies and similar tools to collect information such as your IP address, browser type, device type, pages visited, how you found our site, and general location based on your IP address.
Calls, texts, and messages. When you call, text, or message us, we may collect the phone number you contact us from, the date and time, the page or ad that led you to contact us, and the content of the conversation. Calls may be recorded for quality and training, with notice where required by law.
2. How We Use Your Information
We use your information to:
- Respond to your requests and schedule service
- Provide estimates, invoices, and project updates
- Send appointment reminders and messages by text or email
- Send occasional promotional offers, which you can opt out of anytime
- Improve our website, services, and advertising
- Review job applications
- Comply with the law and protect our rights
3. How We Share Your Information
We do not sell your personal information for money.
We share information with service providers who help us run our business, such as customer relationship management (CRM) and marketing platforms, call tracking and call recording services, payment processors, email and text messaging platforms, and website hosting. They may use your information only to provide services to us.
We may use analytics and advertising tools, such as Google Analytics, Google Ads, and Meta (Facebook), to measure site traffic and show our ads to people who have visited our site. These tools use cookies, which you can manage as described in Section 5.
We may also disclose information when required by law, to protect our rights or safety, or as part of a sale or merger of our business.
4. Text Messaging (SMS)
Program description. Earthworks Tree Services, Inc. sends text messages about service requests, scheduling, estimates, project updates, and occasional promotional offers. By opting in, you agree to receive these messages at the mobile number you provided. You must be 18 or older to opt in.
Message frequency. Message frequency varies.
Opt out. Reply STOP or OPT OUT at any time to unsubscribe. Reply HELP for help. We will confirm your opt-out by text. To rejoin, sign up again.
Cost. Message and data rates may apply. Contact your wireless provider for details.
Delivery. Carriers are not liable for delayed or undelivered messages.
No sharing. We do not share your mobile number or text messaging consent with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are never shared with third parties.
5. Cookies and Your Choices
When you visit our site, you may be asked to accept or decline non-essential cookies. You can also block or delete cookies in your browser settings, though some site features may not work properly.
To opt out of personalized ads more broadly, visit Google Ads Settings, Facebook Ad Preferences, or the Digital Advertising Alliance at optout.aboutads.info.
Do Not Track. Our website does not respond to browser Do Not Track signals.
6. Your Choices
You may ask us to:
- Tell you what personal information we have about you
- Correct inaccurate information
- Delete your information, subject to records we must keep
- Stop sending you promotional messages
To make a request, contact us using the information in the Contact Us section. We may need to verify your identity before responding.
7. How Long We Keep Information
We keep your information as long as needed to provide service, maintain customer records, and meet legal and tax requirements. When it is no longer needed, we delete or de-identify it.
8. Security
We use reasonable measures to protect your information. No website or system is completely secure, so we cannot guarantee absolute security.
9. Children
Our website and services are not directed to children under 16. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this policy from time to time. The “Last Updated” date at the top shows when it last changed.
11. Contact Us
Earthworks Tree Services, Inc.
4380 Eller Ford Rd, Weaverville, NC 28787
Phone: (828) 774-1984
Email: merissa.earthworks@gmail.com